Thank you for visiting and shopping at Kickstore. Following are the terms and conditions that constitute our Delivery & Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 12-24 hours during business days. Orders are delivered on all days except for public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipping Area||Estimated Delivery Time||Delivery Rates|
|Nairobi||12 – 24 hours||Kshs. 25 per kilometre|
|Outside Nairobi||1 – 3 business days||Kshs. 500 flat rate|
* Overnight delivery is only available for orders with delivery addresses within Nairobi County.
*Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can use your tracking number to check the status of your order. Track here
Kickstore is not liable for any products damaged or lost during shipping. For deliveries within Nairobi, Kickstore uses various courier companies and shall file a claim to the courier company should you report of any damage or lost goods.
For deliveries outside Nairobi, should you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Kenya.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order