Frequently Asked Questions

SHIPPING

What Delivery Methods Are Available?

We deliver your sneaker orders through various means. For orders outside of Nairobi, that is; Nakuru, Kisumu, Mombasa, Nyeri, Nanyuki, . We will send a parcel to your town. For orders within Nairobi, we deliver through our partner boda-boda riders whom we trust to deliver your kicks in pristine condition and on time.

Do You Do Countrywide Deliveries?

Yes we do countrywide delivery for sneakers. We use parcel delivery service shuttles such as 2NK to deliver to various towns in Kenya such as; Nanyuki, Nyeri, Nakuru, Mombasa, Voi, Eldoret, Malindi, Kisii & Kakamega.

How Long Will It Take To Get My Sneakers?

We have a next day delivery policy for all sneaker shoes orders within Nairobi and all our country wide deliveries outside of Nairobi.

PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

Here is how you can place an order: 1. Select your favorite sneaker 2. Add to card 3. Add your shipping details 4. Confirm all your details are accurate 5. Proceed to check-out 6. You will get a message confirming we have received your order You may also place an order through WhatsApp 1. Click on the WhatsApp icon button on the website 2. Chat with one of our online agents and tell them what sneaker you would like 3. Wait for a confirmation for your order processing by our online agent

How Can I Cancel Or Change My Order?

You can call us via (+254790042761) to cancel an order. Note that you cannot cancel an order more than 3 hours after ordering.

Do I need an account to place an order?

If you are order sneakers via the website checkout, the billing details you enter will be your account information. However, if you make order sneakers via our WhatsApp button on the website you do not need to add any billing information on the website and hence do not need an account.

How Do I Track My Order?

You can reach out to us via (+254 7904 2761) if you made your order via WhatsApp to track your order. Consequently, you will receive e-mail updates on your order standings if you have ordered through the website checkout.
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